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Check Order Status
After placing an order, you can view the order status 24 hours a day from your Order History page.
- Click My Account > Order History. (If you are not signed in already, you will be prompted to do so.)
- All of your orders to date are displayed. Review the Status column to determine if your order has shipped.
- Click the Track button in the Actions column to view the tracking associated with an order.
If something doesn't seem right, contact us and we'll get to the bottom of it.
- Orders and payments received before 8:00 pm AEST on any business day will be delivered within three business days after the order was received.
- Orders received after 8:00 pm AEST on any business day will be processed the next business day and will be delivered within four business days after the order was received.
- Orders received on non-business days will be processed on the next business day.
Example 1: If you order business cards with Rush delivery (3 business days) and your order and payment is received at 2:00 pm AEST on Thursday, you can expect to receive your order on Tuesday.
Example 2: If you order business cards with Rush delivery (3 business days) and your order and payment is received at 10:00 pm AEST on Tuesday, you can expect to receive your order on Monday.
- Click on My Account. (If you are not signed in already, you will be prompted to do so.)
- Click on View Order History in the “Account Tools" section.
If it's past the deliver by date and you have not received it please contact us right away and we'll do our very best to make it right.
- We will send you a Vistaprint Order Confirmation email which will contain the details of your order. Please review this email and if you see any problems with your order, please give us a call right away so we can make it right.
- Your order details, processing and delivery selections are entered into our production scheduling system. Using this information, the system prioritizes the printing, production and shipping of your order in accordance with your selections. We then select and customize your item(s), package it/them at which time your package is ready for shipping.
- We arrange for your package to be picked up from our production plant & send you a Vistaprint Shipping Confirmation email which contains shipping instructions and details about your order.
Please note that there are circumstances where orders may ship early, as the scheduling system and volume of orders may allow your order to be prioritized and printed earlier than requested.